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Air Services

Volaris Cargo Air Services

Because we know that each client is looking for something different, we have various types of
air cargo and courier services available.

COU - Courier

When your packages just can't wait, we offer this service, which gives you the highest priority for the reception, transportation, and delivery of your cargo as well as reserved space on every flight.

Features:

  • Delivery to a destination within a maximum of 24 hours.
  • Maximum transfer priority.
  • For connecting flights, transit time restrictions apply.
  • Air Waybill fee of $50 MXN.
  • A minimum fee of $250 MXN.

Examples of goods or articles that can be transported with this service:

  • Messages and packages.
  • Electronic devices like smartphones and tablets (only new items with their respective seals of guarantee).
  • Articles that use lithium-ion batteries to function may be transported with previous validation.

To find out the price of this service, please write to
comercial.carga@volaris.com for a quote.

HUM - Human Remains

The Volaris Cargo service that transports human remains with the special attention required in such difficult moments.

Features:

  • Maximum transfer priority.
  • For connecting flights, transit time restrictions apply.
  • Air Waybill fee $50 MXN.
  • To find out the price of this service, please write to
    comercial.carga@volaris.com for a quote.

Requirements for transporting human remains

Non-cremated human remains

  • Medical Certificate indicating that the deceased person did not die from an infectious or contagious disease.
  • Death Certificate (original and 2 copies).
  • Embalming Certificate with the seal of the funeral home and the signature of the issuing doctor (original and 2 copies).
  • For more information, email us at operaciones.carga@volaris.com

Exhumed human remains

  • Remains must have been buried for over six years to be exhumed.
  • Exhumation Certificate with the seal of the funeral home and the signature of the issuing doctor (original and 2 copies).
  • Burial-Transit Permit (original and 2 copies).
  • For states where the corresponding authority in these matters does not issue one or more of these documents (for example, a Burial-Transfer Permit in Nuevo León), you must include documents supporting the fact along with the corresponding seals and signatures.
  • If the human remains have been subjected to a preliminary investigation, you must attach the Delivery of Remains authorization issued by the Public Prosecutor in the place of origin (domestic cargo only).

Cremated human remains or ashes

  • The urn must be protected with resistant external packaging made from cardboard or wood.
  • Death Certificate (original and 2 copies).
  • Burial-Transit Permit (original and 2 copies).
  • For states where the corresponding authority in these matters does not issue one or more of these documents (for example, a Burial-Transfer Permit in Nuevo León), you must include documents supporting the fact along with the corresponding seals and signatures.
  • If the human remains have been subjected to a preliminary investigation, you must attach the Delivery of Remains authorization issued by the Public Prosecutor in the place of origin (domestic cargo only).

To find out the price of this service, please write to
comercial.carga@volaris.com for a quote.

VEX Volaris Express

This service with flight priority will be of great help if you need to send urgent documentation with a maximum weight of 4.4 lb (2 kg).

Features:

  • Delivery in less than 24 hours.
  • Priority handling in our warehouses.
  • For connecting flights, transit time restrictions apply.

To find out the price of this service, please write to
comercial.carga@volaris.com for a quote.

GEN General Cargo

If you need services that aren't so urgent, General Cargo offers the following features at the best prices.

Features:

  • Delivery to a destination within a maximum of 48 hours.
  • Cargo subject to space.
  • For connecting flights, transit time restrictions apply.
  • Air Waybill fee of $50 MXN.
  • A minimum fee of $250 MXN.

To find out the price of this service, please write to
comercial.carga@volaris.com for a quote.

NFA Next Flight Available

If your shipment needs to arrive quickly or requires any type of special handling, this is the right service for you.

Features:

  • Delivery to a destination within a maximum of 36 hours.
  • Priority shipping on the next available flight.
  • For connecting flights, transit time restrictions apply.
  • Air Waybill fee of $50 MXN.
  • A minimum fee of $250 MXN.

To find out the price of this service, please write to
comercial.carga@volaris.com for a quote.

AVI Pets

Service aimed at transporting animals and pets.

Features:

  • Priority transportation on the next available flight.
  • For connecting flights, transit time restrictions apply.
  • Air Waybill fee of $50 MXN.
  • To find out the price of this service, please write to
    comercial.carga@volaris.com for a quote.

Restrictions and requirements for the transportation of live animals

  • This service is only offered for direct flights from Airport to Airport.
  • We can transport almost all live animals except those that are infected, lactating, ill, violent, sedated, or pregnant.
  • You must bring the vaccination and deworming records and a health certificate along with a copy of the professional license of the veterinarian who issued the said certificate.
  • Each animal must have its carrier except for similarly-sized compatible personal pets.
  • In the case of cats and dogs, they must be at least 8 months old and have been weaned before traveling.
  • The carriers must be suitable for the animal in accordance with the IATA Live Animals Regulations; they must meet minimum requirements regarding size, strength, sanitation, and ventilation, be leak-proof and scratch-proof, have secure closures, and contain absorbent material in addition to allowing the animal space to stand, sit, breathe, and rest comfortably when it is closed.
  • The floorboard of the containers is not allowed to be perforated and they must not have wheels and/or a padlock.
  • Dead, sick, or pregnant female pets will not be accepted. Up to two pets (dogs) are allowed in each container so long as they do not exceed 33 lb (15 kg) in total, are from the same litter, are at least 8 weeks old, and can move around freely.
  • Dogs and cats are not allowed to be transported together in the same container.
  • For the safety of your pet, you will not be allowed to travel with brachycephalic breeds of dogs or cats, animals whose facial features include excessively short snouts, being pug-nosed, and having proportionally wide heads.

Recommendations for the transportation of live animals

  • Get the animal used to the container it will travel in. To do so, make sure it spends some time inside it several days before your trip.
  • Give it food and water 4 hours before the flight.
  • If it's a puppy, give it honey or syrup to help maintain an appropriate blood sugar level.
  • The carrier must contain the following identification labels: address, telephone number, feeding instructions, pet information (name, age, sex), if it is taking any medication and, if so, details about the medication.

To find out the price of this service, please write to
comercial.carga@volaris.com for a quote.

PER Perishable

Use this service for the transportation of items whose preservation depends on appropriate handling and rapid transit times.

Features:

  • Delivery to a destination within a maximum of 24 hours.
  • Priority handling in our warehouses.
  • For connecting flights, transit time restrictions apply.
  • Air Waybill fee of $50 MXN.
  • A minimum fee of $250 MXN.

Example of permitted goods or items which may be transported:

  • Fruits and vegetables
  • Seafood, fish, and marine products (known clients). For more details, please contact comercial.carga@volaris.com.
  • Natural flowers and plants
  • To find out the price of this service, please write to
    comercial.carga@volaris.com for a quote.

Special requirements for the PER service:

  • In the case of wet loads (seafood, salted hides, meats, etc.), the packaging must not allow the emission of penetrating odors or the spillage of liquids.

Items that cannot be transported with this service:

  • Infected live animals or dead animals, ivory, fertile eggs (HEG).
  • Cargo that requires maintaining a frozen cold chain. Endangered wild or indigenous flora and fauna species without the corresponding necessary government permits.
  • Perishable cargo that may visibly suffer deterioration due to changes in temperature, pressure, humidity or any ordinary exposure, or due to the duration of transportation. Additionally, shipments for which packing conditions and/or travel time are not adequate will not be accepted for transportation.

To find out the price of this service, please write to
comercial.carga@volaris.com for a quote.

Restrictions

Restrictions for COU, VEX, GEN and NXT services

Learn about items that cannot be transported with COU, VEX, GEN, and NFA cargo and courier services:

  • Solvents, corrosives and/or resins
  • Shipments with infectious waste of any kind
  • Perfumery, vanity, cosmetics and cleaning items
  • Vehicles and motorcycles
  • High value goods, jewellery and money (cash or documents)
  • Wooden pallets

Benefits Of Our Service

Learn about the benefits of the most advanced platform of its type for airlines, ground operators, sales agents, and regulatory bodies.

Our platform is more efficient and flexible since it provides online records and shows you the status of your reservation in real-time.
Up-to-date alerts and information allow you to make well-informed decisions, which improves your customer experience.

For more information, please write to us at comercial.carga@volaris.com.

Benefits Of Our Service
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More information

Review the terms and conditions of our cargo and courier service here.

If you need to report a problem with the service that you hired, we are here to help, just follow the process depending on your situation: